Support

This can happen after reinstalling the game or on a new phone. Open the main menu, tap No ads, then Restore purchases. Use the same Google Play or Apple account you bought it with. If that doesn't help, write to us and include the order number from the store's receipt.

Yes, on this phone. The game has no accounts and no cloud save, so if you delete the game or move to a new phone, your pictures start over. A purchase of “No ads” is kept by the store and can always be restored.

• Hold a tile instead of tapping it: you'll see where the push would go before you make it.
• On levels with stars, tap Hint: the hand points at the best move from where the board stands.
• Out of moves? Try again: a board never has a dead end, only shorter and longer ways to clear it.

All three are in the top right corner of the main menu: the globe for the language (English, 中文, हिन्दी, Español, Français, Українська), the speaker for sound, and the vibration toggle next to it.

• In the game: main menu → i → Privacy choices (shown where the law requires it, for example in the EU, the UK and some US states).
• iPhone: Settings → Privacy & Security → Tracking.
• Android: Settings → Google → All services → Ads (or Settings → Privacy → Ads).

Or buy No ads: after that the game no longer starts the ad network at all.

We don't keep any of your data on our side. Your progress and settings live only on your phone and go away when you delete the game. What the ad network collects is described in our privacy policy, with links to Google's own controls.